Our positive customer service specialists will dig into your service with great interest and will be motivated to handle your calls at high quality. Over the years, Plainstream’s motivational systems have proven that this difficult, seemingly monotonous work can also be exciting and developing for employees. Our experience will be a contribution to your company.
Product or service advertising followed by calls, when the customer cannot reach you due to possible sudden overload, is ineffective. Outsourcing will ensure the ability to respond to all requests, process and accept orders correctly and with the maximum revenue possible. It will also give the impression of a quality product.
Our operators will handle incoming calls more cheaply and easily because technical solutions and additional services available to us are specialized so that your marketing activities really could increase the recognition and reputation of the client’s brand.
Save your time and resources on hiring people and get a team of trained professionals who have a good knowledge of handling incoming calls
Workplaces and offices where employees can learn from each other and help colleagues while providing service
Receive a quality feedback for your job
We will answer your customer’s calls and take care of their wishes. Classical approach to customer service. You can call it “first level support”.
This may include a help desk or service desk where customers can report problems, make complaints or order products, which is a great help after a marketing campaign.
Get great customer service and have more time for your main business. Excellent specialists, with long-term experience in customer service that help you not to lose your profit due to dissatisfied customers.
Our email monitoring system will not make important customers wait long for a response. Customers often have to wait several hours for an email response.
Our specialists can provide a quick response. We will act according to your rules or compatible conditions, whether it be after-hours service or automatic e-mail viewing at set times.
Plainstream online booking service offers various solutions to keep your customer satisfied. Any customer’s inquiry will be handled properly so that you don’t miss out on any potential client. We offer 24/7 service.
We work with such types of booking as:
Target market segmentation based on available data is a challenge for every company. Therefore, our experience will help the company to be accurate and efficient. Such services as contacting new customers, negotiating business visits, conducting statistical data through phone surveys, and new product presentations are our daily routine.
We offer triangular cooperation with us and our proven customers with a quality database. You have an opportunity to attract a potential customer by making calls for your needs and at the same time attracting customers by mentioning your services. It is a great opportunity to make a call to a targeted circle of customers who might be interested in your services.
Sales
Phone surveys/market research
Business appointments
Customer <br> database update
Triangular cooperation with a customer